Shipping policy

SHIPPING POLICY

Last Updated: 1 August 2026

This Shipping Policy explains how LittleSnug ("we", "us", "our") processes, fulfills and delivers orders. By placing an order on littlesnugg.store, the customer agrees to the timelines and conditions set out below.

1. PROCESSING & DISPATCH TIMELINE

  • Processing & dispatch preparation: 1–3 business days.
  • International shipping & logistics: 7–15 business days.
  • Total delivery window: up to 18–20 business days from order date, expressly acknowledged by the customer at checkout.
  • High-demand extension: during periods of exceptional demand, batch dispatch may extend processing by up to 10 additional business days; affected customers are notified by email.
  • Priority Delivery (add-on): orders with "Priority Delivery" purchased at checkout are placed at the front of the dispatch queue and sent on the earliest available courier collection. Priority Delivery accelerates queue position and dispatch; it does not alter the carrier transit estimates above.

A delay within these published windows is standard and does not constitute grounds for a refund, chargeback or dispute.

2. SHIPPING CARRIERS

Orders are fulfilled via tracked international courier services. Depending on destination, your parcel may be handed off between multiple carriers in the journey:

  • International leg: YunExpress and partner air freight networks.
  • United Kingdom: Royal Mail, Evri, Yodel, INPOST.
  • United States: USPS, FedEx, UPS.
  • European Union: local national postal services.
  • Other regions: DHL, regional postal carriers.

3. TRACKING INFORMATION

A tracking number is issued for every order once dispatched, delivered by email, and trackable on the Track Your Order page at littlesnugg.store. We also recommend 17track.net or the 17track mobile app, which captures international scan updates faster and more reliably than the default tracking link.

Important: international parcels typically experience a "silent stretch" of 7–14 days at the customs handover stage, during which the tracking page may not update. This is normal and does not indicate the parcel is lost.

4. CUSTOMS, DUTIES & IMPORTER RESPONSIBILITY

For most major destinations (USA, EU, UK), taxes and duties are included in the final checkout price. However, should any unforeseen local customs charge arise based on specific regional laws, the recipient remains the importer of record and is solely responsible for those charges. Refusal to pay customs charges resulting in a returned parcel does not entitle the customer to a refund.

5. ADDRESS CHANGES & UNDELIVERABLE PARCELS

Address change requests may only be accommodated within the first 12 hours of purchase. After dispatch, address changes must be made directly through your local courier's tracking portal.

Undeliverable parcels: if a parcel is returned to sender due to an incorrect address, refused delivery, or repeated failed delivery attempts, the customer is responsible for re-shipping costs to receive the item.

6. DELIVERED STATUS & LOST PACKAGES

If a package is marked as "Delivered" by the carrier, it is considered legally delivered. LittleSnug is not responsible for packages stolen from doorsteps, mailboxes, communal areas, or signed for by neighbours after confirmed delivery.

Disputes over non-receipt after a confirmed courier delivery scan are not eligible for refund and may be classified as friendly fraud, with the courier delivery evidence on file submitted in defense to the customer's payment provider.

A package is only considered lost in transit if it has shown no tracking movement for more than 45 business days from dispatch. Before this point, please allow international transit and customs processing to complete.

7. SHIPPING PROTECTION (ADD-ON)

If you purchased "Shipping Protection" at checkout, your order is covered against transit loss, transit damage, and verified non-delivery. Claims must be submitted within 30 days of the expected delivery date and require evidence as outlined in our Returns Policy.

8. SHIPPING & DELIVERY ACKNOWLEDGEMENT

By purchasing from LittleSnug, the customer acknowledges that: shipping times are estimates and may vary due to global logistics, customs processing, high demand or carrier delays; a delay in shipping does not constitute a valid reason for a chargeback or refund within the published delivery windows; and we commit to providing valid tracking information for all orders.

9. FORCE MAJEURE

LittleSnug shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, customs holdups, port closures, interruptions in transportation or global supply chain issues.

10. CONTACT

For shipping-related queries: littlesnugg.co@gmail.com

11. ACCEPTANCE OF TERMS

By completing checkout on littlesnugg.store, the customer expressly confirms that they have read, understood, and accepted this Shipping Policy in full, along with the Returns, Refunds & Warranty Policy and the Terms of Service.