Refund policy

RETURNS, REFUNDS & WARRANTY POLICY

Last Updated: 1 August 2026

1. RIGHT OF WITHDRAWAL (EUROPEAN UNION & UK)

In accordance with EU and UK consumer protection laws, residents of the European Union and the United Kingdom have the right to withdraw from their purchase within 14 days of receiving the item, without justification.

Condition: the item must be in the same condition as received: unused, unworn, undamaged, with original packaging.

Return shipping costs: for returns based on "change of mind" or "customer preference," the customer is responsible for all return shipping costs and any associated customs duties.

2. FINAL SALE & DISCRETIONARY APPROVAL

While we honour the 14-day Right of Withdrawal for EU/UK customers and the 30-Day Satisfaction Guarantee as outlined in this policy, all other requests for refunds, exchanges or store credit will be carefully reviewed on a case-by-case basis.

We reserve the right to approve or decline such requests at our sole discretion, including in cases where the listed timelines, eligibility conditions, evidence requirements, or non-returnable item exclusions are not met. Submission of a return or refund request does not constitute approval. Approval will be communicated in writing. Items sent back to us without an approved return request in writing will not be accepted and do not qualify for a refund.

3. 30-DAY SATISFACTION GUARANTEE (GLOBAL)

We offer a 30-day guarantee covering manufacturing defects or transit damage. If the product arrives defective or damaged, LittleSnug will cover the cost of a replacement or issue a full refund.

Exclusion: promotional items, "free gifts," mystery items or bundled add-ons are provided "as-is" and are not eligible for returns, exchanges, or refunds.

4. SIZING & FREE SIZE EXCHANGES

The hoodie is offered in five sizes (S, M, L, XL, 2XL) against the published size guidance shown on the product page. The customer is responsible for selecting the correct size at checkout.

If the size does not fit, we offer one free size exchange within 30 days of delivery: contact littlesnugg.co@gmail.com with your order number and the size you need, and we will dispatch the correct size. LittleSnug may, at its discretion, dispatch the replacement without requiring return of the original item. An incorrect size selection does not constitute a defect and is not grounds for a refund or chargeback; the remedy is the free size exchange described here.

5. MANDATORY PROTOCOL FOR DAMAGES OR DEFECTS

To process a claim for a damaged or defective item, you must email us at littlesnugg.co@gmail.com with the following:

• Order number.
• Evidence: high-quality photos or videos of the exterior packaging (clearly showing the shipping label) and the damaged product.

We cannot process refunds or replacements without visual evidence verifying that the damage occurred during transit or is a manufacturer defect.

6. SHIPPING PROTECTION (ADD-ON)

If you purchased "Shipping Protection" at checkout, your order is covered against transit loss, transit damage, and verified non-delivery, with priority replacement handling. Claims must be submitted within 30 days of the expected delivery date and require the evidence outlined in Section 5. Shipping Protection is a service add-on and is itself non-refundable once the order has dispatched.

7. NON-RETURNABLE ITEMS

The following items cannot be returned:

• Items on sale, clearance, or gift cards.
• Items that have been worn and show signs of use (marks, odour, hair, pilling or strap wear) — for hygiene reasons — except where the claim is for a manufacturing defect under Section 3.
• Pre-order items confirmed in a dispatch batch.
• Mystery items or bundled add-on products.

8. REFUNDS (USA, LATAM, AUSTRALIA & GLOBAL)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to your original payment method within 10 business days. Please note that banks and credit card companies may require additional processing time to post the funds to your account.

9. SHIPPING & DELIVERY ACKNOWLEDGEMENT

By purchasing from LittleSnug, the customer acknowledges that shipping times are estimates and may vary due to global logistics, customs processing, or high demand. A delay in shipping does not constitute a valid reason for a chargeback. We commit to providing valid tracking information for all orders. If a package is marked as "Delivered" by the carrier, it is considered legally delivered. We are not responsible for packages stolen from doorsteps or mailboxes after confirmed delivery.

10. ABUSE OF RETURNS & FRAUD PREVENTION

We monitor return activity for abuse. If we detect a pattern of suspicious returns or "wardrobing" (buying items to use briefly and return), we reserve the right to reject the return and close the customer's account. Any attempt to open a fraudulent chargeback will be reported to the relevant payment processor and may result in legal action to recover the lost funds and associated fees.

11. FORCE MAJEURE

LittleSnug shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, interruptions in transportation or global supply chain issues. In such cases, we will work diligently to fulfill your order as soon as conditions permit.

12. PRODUCT REPRESENTATION & VARIATION

Product images displayed on littlesnugg.store are representative of the design concept and are illustrative rather than a guarantee of exact match. Minor variations in colour tone, pile texture, stitching and finish are inherent characteristics of batch production. Such variations are not classified as defects under this policy. Subjective dislike of the design, finish, or perceived discrepancy from product photography beyond the inherent variation described above does not constitute grounds for refund, replacement, or chargeback.

13. SAFE-USE CONDITION

The baby pouch is a garment feature for supervised, hands-aware use and is not a substitute for a certified baby carrier, sling or car seat, as set out in Section 9 of the Terms of Service. Claims arising from use contrary to that guidance are not covered by this policy.

14. NO PARTIAL REFUNDS

No partial refunds are issued under any circumstances. Where a return is approved, resolution is either (a) full refund upon receipt of the returned item in eligible condition, or (b) no refund and item kept by customer. Negotiated partial refund offers are not entertained.

15. PRE-CHARGEBACK CONTACT REQUIREMENT

By placing an order on littlesnugg.store, the customer agrees to contact LittleSnug customer service first by email at littlesnugg.co@gmail.com and allow a minimum of seven (7) business days for direct resolution before initiating any chargeback with their bank or payment provider. Chargebacks filed without prior good-faith attempt at direct resolution may be classified as friendly fraud and contested with the customer's payment provider, the courier, and where applicable reported to fraud-sharing networks including Verifi, Ethoca and Disputifier, and to the relevant consumer fraud authorities. Where a chargeback is ruled in LittleSnug's favour, LittleSnug reserves the right to pursue the customer for the chargeback fee of £10 GBP or local equivalent, administrative costs, and any associated recovery costs.

16. DELIVERY CONFIRMATION & FRIENDLY FRAUD

The carrier's electronic delivery scan to the address provided at checkout is the definitive record of order fulfillment. Disputes over non-receipt after a confirmed delivery scan are not eligible for refund and will be contested with the customer's payment provider, citing the courier delivery evidence on file. Such disputes may be classified as friendly fraud.

17. ACCEPTANCE OF TERMS

By completing checkout on littlesnugg.store, the customer expressly confirms that they have read, understood, and accepted this Returns, Refunds & Warranty Policy in full, along with the Shipping Policy and the Terms of Service.

18. PROMOTIONAL & GIVEAWAY ORDERS

By placing an order during an active promotional or giveaway period on littlesnugg.store, the customer expressly acknowledges and accepts the following terms in addition to the standard Returns, Refunds & Warranty Policy and Terms of Service:

• (a) Order binding. Orders placed during a promotional period are valid retail orders, not raffle entries or refundable competition tickets. The retail transaction is binding from the moment of purchase.
• (b) No promotional cancellation. The standard 12-hour cancellation window set out in Section 5 of the Terms of Service is expressly waived for orders placed during a promotional or giveaway period. Customers may not cancel on the basis that their order number was not the winning entry, that another customer received the prize, or that they no longer wish to receive their order after the winner has been announced.
• (c) No promotional chargeback grounds. Initiating a chargeback on the basis of "did not win the giveaway" or any equivalent grounds will be treated as friendly fraud and contested, citing this acknowledged clause, the courier delivery evidence, and the customer communication record.
• (d) Post-delivery return right preserved. The customer's standard 14-day post-delivery return right under Section 1 remains in force.
• (e) Winner determination. The winning order is determined solely by chronological order number sequence on the littlesnugg.store storefront. The winner will be notified by email and the order amount refunded to the original payment method. No alternative prize substitute or order-number transfer is available.
• (f) Acknowledgement. By completing checkout during an active promotional period, the customer expressly confirms they have read and accepted this clause and waive any right to dispute their purchase on the basis of giveaway outcome.